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Why Remote Work Is Tough on Contact Center Supervisors & How to Simplify It

Ameyo Callversations

The shift towards remote resource and network management is also being supported through technology integration. With WFH (work from home) becoming the new normal for the industry, it is important to optimize all business operations. Problems with Technology Breakdown and Downtime.

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What is AI transparency? A comprehensive guide

Zendesk

According to our CX Trends Report, 75 percent of businesses believe that a lack of transparency could lead to increased customer churn in the future. Because AI as a service (AIaaS) providers make AI technology more accessible to businesses, ensuring AI transparency is more important than ever.

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A Comprehensive Guide to Live Chat Software

Comm100

Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. Read more: Comm100 Security and Privacy Compliances. Chat routing. Integrations.

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What Is Channel Partner Training?

ProProfs

Make it a point to deploy compliance training such as workplace diversity & sensitivity to break cultural barriers and build an inclusive team. The aim of channel partner sales training is to let your p artners know how to sell your products based on your short-term and long-term business goals. Compliance Training.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

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Qualtrics announces XM/OS, the operating system for experience management

Qualtrics

That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS. The connected technology between XM Directory, iQ and xFlow means the three core services work hand-in-hand.