Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Comm100

AUGUST 8, 2023

Tailor-made interactions nurture customer loyalty, which can ultimately translate to new and repeat business. Streamlined Business Operations By taking over repetitive tasks, chatbot automation allows human agents to devote their skills to more complex and value-adding tasks. They want it on social media, SMS and in-app too.

Omnichannel 46

Omnichannel Machine Learning AI Social Media 46

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. It enables an omnichannel experience to customers.

AI 52

AI Sales Artificial Intelligence ML 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Currently, he is a Director of Service at a leading UK Tech company, Cheshire Datasystems Ltd where he is exploring how to combine it with a human element for superior CX and the potential of tech including AI and machine learning.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132