Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

JULY 19, 2023

Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes. Downtime can have a significant impact on customer satisfaction and business operations. This ensures fairness and orderliness in call handling and minimizes the risk of lost calls or frustrated customers.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Hodusoft

OCTOBER 19, 2022

Harnesses data analytics to make strategic decisions Data has become a valuable resource that can be utilized to analyze and gain insights into business operations. Customer service software provides advanced call analytics and reporting to empower financial businesses for making strategic decisions.

Contact Center 52

Contact Center Finance Omnichannel CRM 52

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. It enables an omnichannel experience to customers.

AI 52

AI Sales Artificial Intelligence ML 52

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SurveySensum

JULY 2, 2023

Another drawback is that it is expensive for startups, SMBs, and large businesses. However, SurveySensum offers 24×7 omnichannel customer support to offer exceptional customer services and it’s also cost-effective making it accessible for businesses of all sizes. The tool is flexible and provides secure data collection.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52