Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SurveySensum

JULY 2, 2023

It is suitable for businesses of all sizes and is affordable for startups and SMBs. This includes gathering customer feedback for analysis and actionable insights. Another drawback is that it is expensive for startups, SMBs, and large businesses. Its advanced analytics provide actionable insight from customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52