Customer Bliss

JUNE 16, 2016

Every senior leadership team and every executive wants a good customer acquisition strategy, a good customer retention strategy, a strong lifetime value per customer, and a good overall customer experience. Figure out the terms that everyone uses, and then determine how to relate those terms back to customers.

Customer Experience 56

Customer Experience Customer Acquisition Finance Customer Retention 56

Intercom, Inc.

OCTOBER 29, 2019

. “We needed a new way to understand our customers in a structured, shared manner” We needed a new way to understand our customers in a structured, shared manner, and so we looked to segmentation. For example, our Finance team is now able to confirm whether new customer growth is up in our target segments.

B2C 184

B2C Finance Engineering Sales 184

Callminer

AUGUST 1, 2017

Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Being responsive, setting follow-up reminders, and doing what you say you are going to do increases customer acquisition and helps the center run more efficiently. Katherine Dougherty.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334