SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

SugarCRM

OCTOBER 19, 2023

Let’s see how Paytime was able to use Sugar Serve and Sugar Sell ’s capabilities together to offer each customer a personal touch and elevate customer experience to new levels. The Power of Sugar Serve Sugar Serve is an integrated customer service solution offered by SugarCRM.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. 5 New Features To Improve Sugar Sell’s Forecasting Sugar Sell ’s AI core can help your business drive better predictability and performance by analyzing customer data and compiling it to external data sources, for AI-driven predictions.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Logicalware

JUNE 7, 2022

Unlike standard chatbots that just answer frequently asked questions, Puzzel Smart Chatbot can also be trained to handle routine service tasks, such as helping customers to log in, reset their password or check on the status of a delivery, saving your team time and money. & Child tickets in Puzzel Case Management??

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Peter Lavers @ ThinkCX . Salesforce – Desk.com.

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Customer Service Contact Center Social Media CX 136