Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. CRM integration . Excellent user experience .

Government 80

Government CRM Omnichannel Case Management 80

Logicalware

FEBRUARY 11, 2024

For Alex, integrating their CRM and incorporating email management were imperative components to enhance the overall customer service experience at Sutton Council. The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom.

Technology 59

Technology Technology CX Omnichannel 59

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. Yup, the answer is technology. But it’s not.

CRM 43

CRM Social Media Sales Government 43

Confirmit

DECEMBER 4, 2018

Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. Accelerators : Templates, processes, and workflows supporting a rapid implementation of the Horizons technology. CRM Integrations and standard action workflows for case management are also available. Governance.

B2B 40

B2B VOC Text Analytics Government 40

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

MARCH 14, 2024

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. What questions should you ask your team and potential CRM vendors? Evaluating CRM systems, whether you’re implementing a new one or replacing an old system, isn’t easy.

CRM 26

CRM Compliance Case Management AI 26

SugarCRM

JANUARY 8, 2018

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. Have you ever wondered what factors you should focus on as you’re going through a CRM evaluation, and as you’re talking to different CRM vendors?

CRM 46

CRM Compliance Government Sales 46