Logicalware

OCTOBER 3, 2023

The crucial role of empathy in customer experience As customer expectations are on the rise and a prevalent empathy gap is affecting the market, there has never been a better time for your business to deliver empathetic customer experiences. You might even have been on the receiving end of poor service yourself.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

PeopleMetrics

AUGUST 22, 2022

Customer satisfaction surveys have traditionally focused on collecting aggregate data. However, many customers today often feel less than satisfied with this “open-loop system.” The answer to keeping your customers happy is simple: close the loop. Improved satisfaction. We’ll explore: What is closed loop feedback?

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. 360-degree solution for customer professionals. Good customer service.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Customer reviews offer valuable insights into a product’s pros, cons, and evolution. Poor customer service Customer support is a crucial factor that builds brand trust among customers. It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? Can conversational analysis detect the tone and keywords being used? They still need to figure out why customers were so upset.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20