Confirmit

DECEMBER 4, 2018

CRM Integrations and standard action workflows for case management are also available. Closed-Loop Action Management. Governance. Voice of the Customer Factsheets. More specifically, we provide support in the following areas: VoC Program Design. Survey Designs. Data Inputs. Text Analysis. Dashboards.

B2B 40

B2B VOC Text Analytics Government 40

ClearAction

DECEMBER 31, 2015

Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. Shared vision, strategic planning, and governance are rarely discussed in customer experience literature. ” Are You a Customer Experience Action Hero?

Customer Experience 63

Customer Experience Sports Government Customer Experience Management 63

Fonolo

JANUARY 14, 2020

They’re the driving force behind more than 2,000 of the world’s brands, including more than 50% of the Fortune 500 and 90% of US Government Executive Branch Departments. Their blog, which is updated regularly, aims to educate the customer service community on the latest trends in CX. Salesforce – Desk.com.

Customer Service 136

Customer Service Contact Center Social Media CX 136