Experience Investigators

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. It’s time to make your case.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

PeopleMetrics

FEBRUARY 25, 2021

customer experience management software, customer experience software, cx software, customer experience, customer experience management, cx, cem, technology, customer experience alert management, customer experience survey health, customer survey, customer experience dashboard reports, customer experience strategy, customer journey, digital transformation, (..)

CXM 108

CXM CEM Customer Experience Management Customer Feedback 108

PeopleMetrics

JULY 29, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Sean has over 20 years of experience helping companies measure and improve the customer experience. As CEO, he guides the company’s vision and strategy.

Net Promoter Score 71

Net Promoter Score CEM Business Administration Machine Learning 71

Confirmit

JULY 26, 2018

Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge.

Voice of the Customer 70

Voice of the Customer VOC CEM B2C 70

CX Journey

MAY 23, 2018

Some tips to do that can be found in these posts: 22 Tips for Proper Survey Design 20 Signs That It's Time for a VoC Redesign Surveys Don't Sell! Do You Employ Actionability Thinking in Survey Design? Fail to Plan, Plan to Fail CEM Toolbox: Making Sense of Your Data Data is Just Data.

Close the Loop 50

Close the Loop VOC CEM Start-ups 50

Lumoa

MARCH 24, 2022

Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. If this process isn’t tailored to your company, you’ll set inaccurate survey response rate benchmarks and compromise all future evaluations.

CEM 83

CEM Net Promoter Score NPS Customer Survey 83

ClearAction

FEBRUARY 7, 2016

Customer Experience Innovation. 51% of companies that are investing at least 10% in customer experience efforts are reaping referral rates of 10% or more; only 22% of companies that are investing less than 1% in CEM achieve referral rates of 10% or more.(3). 10 Tips for Inventing Great Customer Experiences article.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48