Beyond Philosophy
SEPTEMBER 26, 2014
Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. The post How Sports Results Affect Our Decision Making appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.
Experience Investigators
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.
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Beyond Philosophy
FEBRUARY 24, 2015
Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. .
Beyond Philosophy
SEPTEMBER 17, 2014
You can be prejudiced about your sports team, thinking that all teams are worse than yours. appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Unfortunately prejudice is natural within people. I support a soccer team called Luton Town FC. We are prejudiced against our local rivals, Watford FC.
Beyond Philosophy
OCTOBER 3, 2014
From a sporting context, an organization can decide they are going to take part or try to win. Follow Colin Shaw on Twitter @ColinShaw_CX The post 3 Steps to Becoming #1 on Trip Advisor appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Downie compared the team’s efforts to his Rugby days.
Beyond Philosophy
JUNE 4, 2015
DICK’S Sporting Goods use technology to their advantage. the sporting goods retailer gives all their in-store employees a mobile device they use to help Customers order online or take them to an interactive kiosk to find a product and order it. According to an article on Inc.,
Beyond Philosophy
JUNE 4, 2015
As they stated, right up front (Chapter 1, page 4): “What we call a humanistic company is run in such a way that its stakeholders—customers, employees, suppliers, business partners, society, and many investors—develop an emotional connection with it, an affectionate regard not unlike the way many people feel about their favorite sports teams.
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