PeopleMetrics

JULY 31, 2018

Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Then text analytics organizes all topics in a visual display, often in the form of a word cloud.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Experience Investigators

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

PeopleMetrics

JUNE 4, 2019

And, through text analytics and other real-time reporting analytical approaches, answers to key questions are immediate. TEXT ANALYTICS: N/A. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. VOLUME: Small. SOCIAL: N/A.

VOC 122

VOC B2C B2B CEM 122

Lumoa

SEPTEMBER 8, 2021

The Next Generation of CEM Today, product and service changes are typically driven by interviewing key clients, running surveys, or hosting customer advisory meetings. You will reap more benefits from using text analytics on your open-ended responses than from collecting numerical, in-actionable scores.

Customer Experience Management 83

Customer Experience Management CEM CX Customer Experience 83

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Its text analytics helps analyze comments and feedback from open-ended survey responses.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

PeopleMetrics

JANUARY 10, 2018

A central element of a true Customer Experience Management (CEM) program is “closing the loop”. A CEM program provides motivation to the employees of a job well done when the feedback is positive, and it offers course corrections when they receive negative comments. Assure the anonymity of your volunteers.

CEM 74

CEM Close the Loop Text Analytics Social Media 74

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. As a result, you can streamline the survey process and increase the response rate.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52