Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

ECXO

APRIL 2, 2023

The concept of Customer Experience (CX) started well before the Digital Age going back to the development of market research and consumer theories before the Second World War. The advent of call centers followed by the emergence of enterprise feedback management systems heralded the age of CX.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

ECXO

APRIL 2, 2023

The concept of Customer Experience (CX) started well before the Digital Age going back to the development of market research and consumer theories before the Second World War. The advent of call centers followed by the emergence of enterprise feedback management systems heralded the age of CX.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

OCTOBER 26, 2022

Closing the loop. Text analytics . Its one-on-one consultation with the CX expert enables users to take action on the feedback, allowing them to improve their customer experience. . Closing the loop. Text analytics . Online survey tool. Ratings (as per G2). SurveySensum. SurveySensum.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. By carefully evaluating employee feedback tools, you can choose one that aligns with your organization’s needs, facilitating efficient collection and analysis of feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . From creating a survey to taking action on the gathered feedback, SurveySensum’s CX team helps you with all of it. Closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52