PeopleMetrics

JULY 20, 2020

Start your customer experience feedback program with your most important touchpoint. Begin your customer experience measurement program with the touchpoint that if it does not go well, you will lose that customer. Depending on your Customer Lifetime Value (CLV), this can be a complete game changer.

CX 163

CX CEM Close the Loop Business Administration 163

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! Get instant detractor alerts on your CRM so you can close the loop in time.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SurveySensum

JULY 13, 2023

If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. billion active social media customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Qualtrics

SEPTEMBER 24, 2019

Advances in technology and the significant volume of customer touchpoints that exist in today’s digital world mean CX has become even more complex than it was previously. Then came social media and mobile. You might view each of these digital touchpoints in isolation. Close the loop. Let me explain.

Close the Loop 20

Close the Loop CX Social Media E-commerce 20

CX Journey

APRIL 17, 2019

You'll see that one of the biggest problems addressed in this post is closing the loop - with employees and with customers. There are other ways to capture feedback about and from your customers, e.g., social media, online reviews, interviews, CABs , etc. Customers share feedback with your employees regularly.

VOC 54

VOC Close the Loop Touchpoint Social Media 54