PeopleMetrics

JULY 20, 2020

After all, there is no cash without customers and employees! Start your customer experience feedback program with your most important touchpoint. You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc.

CX 163

CX CEM Close the Loop Business Administration 163

Customer Service Life

AUGUST 22, 2019

Each of these metrics potentially has a place in helping you gauge the success of your customer experience. As you consider asking your customers these questions, be deliberate about the key touchpoints or places in the journey where you want to measure success. Listen to the voice of the customer (VOC).

NPS 106

NPS Contact Center Close the Loop Net Promoter Score 106

SurveySensum

JULY 27, 2023

Each of these examples shows how these brands have excelled in creating customized product recommendations, personalized email campaigns, memorable in-store experiences, and many more examples! The continuous feedback loop ensures that Expedia remains agile, customer-centric, and ahead of the competition in an ever-evolving travel landscape.

Retail 52

Retail Customer Feedback Close the Loop Touchpoint 52

CX Journey

APRIL 17, 2019

You'll see that one of the biggest problems addressed in this post is closing the loop - with employees and with customers. Just because you've gotten feedback from customers doesn't mean you're done listening. One piece of feedback that is often overlooked is Voice of the Customer through the Employee (VoCe).

VOC 54

VOC Close the Loop Touchpoint Social Media 54

CX Journey

APRIL 17, 2019

You'll see that one of the biggest problems addressed in this post is closing the loop - with employees and with customers. Just because you've gotten feedback from customers doesn't mean you're done listening. One piece of feedback that is often overlooked is Voice of the Customer through the Employee (VoCe).

VOC 32

VOC Close the Loop Touchpoint Social Media 32

ClearAction

FEBRUARY 7, 2016

Customer-Centric Culture: Engaging Employees & Customers webcast (22:03). Voice of the Customer. Customer Experience is Best Defined by Customers article. Customer Experience Differentiation: Sustainable Profitability webcast (12:09). 10 Tips for Inventing Great Customer Experiences article.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52