SurveySensum

AUGUST 10, 2023

Due to the advancement in technology, customers don’t want to make too many attempts to contact you or move between different channels – they want a seamless experience between all the channels. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

SEPTEMBER 1, 2023

Allows You to Offer Better Services Closing the loop by leveraging actionable data obtained through surveys enables you to enhance the quality of your services significantly. This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. It gives them choice and freedom.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

JULY 10, 2023

Leverage Technology for Delivering Exceptional Customer Service Imagine the delight when a friendly chat window pops up, instantly helping you find the perfect shoes while browsing white sneakers. That’s the magic of leveraging technology for customer service! It’s pure awesomeness, right?

Retail 52

Retail Customer Service E-commerce Social Media 52

PeopleMetrics

MARCH 13, 2015

And, with the advent of Text Analytics, it is easier than ever before for leaders to quickly analyze and interpret the feedback—identifying trends in ideas, themes, and sentiment—and follow up on what they are hearing. If they can, are you analyzing that feedback and closing the loop with them? Some may not.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Image by Retently.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 10, 2023

Leverage Technology for Delivering Exceptional Customer Service Imagine the delight when a friendly chat window pops up, instantly helping you find the perfect shoes while browsing white sneakers. That’s the magic of leveraging technology for customer service! It’s pure awesomeness, right?

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

FEBRUARY 24, 2022

Also, if your customer feedback tool connects with your existing apps and technology, the workflow will be smooth, enriching your experience with the software. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop. How to close the feedback loop?

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

APRIL 3, 2018

NPS should be part of your ongoing customer experience management process where you collect feedback, analyze it, act based on it and finally close the loop with your customers. That's where text analytics technologies come into play. Where to ask feedback?

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Text Analytics 134

SurveySensum

NOVEMBER 22, 2023

Here’s what you can do – Leverage the power of the text analytics tool. Lastly, don’t forget about closing the loop after analyzing the feedback. In a world dominated by technology, it’s easy to forget that people are on the other side of the screen. Without any manual coding!’

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Lumoa

FEBRUARY 20, 2018

Now, with the help of modern technology, there're cost-effective ways to analyze the feedback. Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Modern technologies have made the feedback analysis a very simple process.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

PeopleMetrics

FEBRUARY 25, 2022

Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. They should then take immediate action to close the loop by correcting the issue or reaching out to the customer for more information.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Confirmit

MAY 29, 2018

This gives you the ability to build a strategy to approach these 3 groups, for example closing the loop with your Detractors, or leveraging positive word of mouth with your promoters. ” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52