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How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

Customer Bliss

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. And how did William kick off this work?

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.

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How to Conduct a Talent Assessment to Build Better Teams

ProProfs

Companies that embrace diversity are more likely to be innovation leaders. Ensure Customer Delight . By helping you build effective teams and leaders, organizational talent assessments contribute toward customer satisfaction and delight in a major way. . Read: How to Conduct a Customer Service Assessment.