Callminer

JANUARY 18, 2021

Take advantage of this phenomenon by constructing your scripts to promote positive responses.” Procedural and Technological Tips for International Call Centres. “Effective real-time management is based on having the right reports that measure compliance and clear process for acting as you see variations.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Zendesk

JANUARY 26, 2023

Vanta (Support) provides automated security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001. Vanta’s vision is to restore trust in internet businesses by enabling companies to prove and improve their security and compliance posture to their customers, prospects, and partners.

Compliance 52

Compliance Education Construction AI 52

Hodusoft

NOVEMBER 9, 2022

An IP PBX software is the latest business communications technology that has replaced traditional landline office phone system providers in the UK. CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. What is IP PBX Software?

Contact Center 52

Contact Center CRM Construction Manufacturing 52

InteractionMetrics

OCTOBER 16, 2023

Even if the customer responds, will the data be complete? Companies often send surveys and ask for customer feedback because it’s easy, and they feel they should. Other metrics include the Ease of Business Score, Competitive Edge Score, Brand Compliance Score, and more. Of course not. That’s not a good reason.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

Customer Bliss

APRIL 18, 2017

Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. If you’ve ever seen this specific hardhat on a construction project or road crew, that’s MSA: Anne began her career as an engineer, moving to global quality and operations.

Manufacturing 47

Manufacturing Engineering B2C B2B 47

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. And so, customer feedback, that’s the input. That’s how you get to understand people.

Engineering 118

Engineering Government B2C Start-ups 118