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A new year calls for new integrations

Zendesk

This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security. Green Shipping Protection by Corso Green Shipping Protection by Corso (Support) is an ever-developing suite of merchant services, here to replace hassle and frustration with confidence and care.

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How to Conduct Corporate Training Assessments to Boost Your ROI

ProProfs

You can use corporate training assessments to enhance employees’ job-specific or soft skills and assess and improve their knowledge of policies, procedures, compliance , etc. . You can use the knowledge and insights gained from such assessments to optimize your training programs and brainstorm new, innovative training approaches.

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Customer Experience Strategy: Paradigm Shift!

InteractionMetrics

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Also, determine if this varies by customer type.

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Communication Assessments: A Guide for Hiring & Training

ProProfs

establishing and maintaining customer, client & partner relationships. compliance management. Whether communicating within the organization or writing sales or customer service emails, one needs to follow certain principles of professionalism. giving constructive employee feedback. Efficient customer service.

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Looking to Boost Your CX? Boost Your Agent-Focused Employee Experience First

Execs In The Know

This innovative approach flips the traditional employee experience on its head by placing the employee at the center of everything. Finding the right level of autonomy that encourages creativity and decision-making while maintaining consistency, compliance, and alignment with organizational goals can be a delicate challenge.

CX 64
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5 Ways a Time-Aware CX Platform Can Save You Time [and Money!]

SugarCRM

Businesses strive to become more agile, quick to address opportunities, and implement innovative technologies at a faster pace than ever before. The constructive use of time can be that crucial edge making your organization stand out from competitors. Accurately assess team performance and compliance with customer needs.

CX 29
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What is product-market fit? Examples and strategies to find it

Zendesk

Does [Product or Service Name] help you achieve your goals? What’s your greatest concern in using [Product or Service Name]? Customers’ responses might not be positive, but getting this kind of feedback can still be a constructive experience. Success requires constant attention and innovation.