Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Inbound and Outbound Call Center Software Personalized communication starts with specialized software made for both inbound and outbound calls.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Sprinklr

SEPTEMBER 20, 2021

Considering the latest technology when designing and improving the Internal Dispute Resolution (IDR) process will help achieve a frictionless experience for your customers. Using automation and machine learning, it is now possible to take industry-specific language and intent models to discern real complaints from background noise.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. So your agents’ time is spent resolving issues, and your customers get resolutions faster. Adding AI to customer service calls offers long-term benefits, too.

AI 82

AI Customer Service Contact Center CRM 82

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. So your agents’ time is spent resolving issues, and your customers get resolutions faster. Adding AI to customer service calls offers long-term benefits, too.

AI 72

AI Customer Service Contact Center CRM 72

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Get a solution that is…”. TechnologyAdvice.

Contact Center 210

Contact Center CRM Technology Technology 210

Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. Customer Relationship Management (CRM).

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

JULY 14, 2020

Her expertise in both technology and marketing gives way to refined capabilities in developing and implementing a transformational customer experience strategy that provides value and drives customer loyalty. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132