Lightico

JANUARY 31, 2022

Give legally binding consent to a Notice of Privacy Practices, which authorizes providers to use and share their protected health information (PHI) under the HIPAA privacy rule. For example, a customer may first call the contact center to request to join a healthcare provider. Flooded call centers.

Healthcare 52

Healthcare Compliance Legal Contact Center 52

Lightico

NOVEMBER 16, 2022

Customers dealing with complicated or stressful loan modification processes are prone to repeat calls, straining contact centers and increasing overhead costs. Omnichannel Self-Serve : eForms can also be integrated within all customer touchpoints. Digital workflows are designed to maximize compliance and minimize siloes.

Compliance 52

Compliance Legal Contact Center Omnichannel 52

Lightico

AUGUST 16, 2021

Preventing money and time resources expended on collection processes, disputes , and even legal escalation or regulatory complaints. The steps and paperwork that come with them mean that engaging with multiple touchpoints is inevitable for banking customers. Reducing touchpoints by 60%. Ensuring 100% Compliance.

Compliance 52

Compliance Contact Center Touchpoint Legal 52

Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Compliance with Privacy Standards Banks are required to adhere to strict privacy standards and regulations since they are the guardians of confidential customer information.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Lightico

AUGUST 11, 2021

Entirely separate software solutions are pieced together to complete customer-facing experiences such as submitting forms and required documents, verifying ID, digitally signing applications, and approving legally binding terms and conditions. It’s also the types of touchpoints that frustrate banking customers. Reduce staff overhead.

Compliance 52

Compliance NPS Touchpoint Start-ups 52

Lightico

JULY 5, 2021

As a result of these service-level issues, customers are at risk of escalating their cases, getting entangled in legal disputes, and even churning. Valuable employee time is wasted on multiple or incremental contacts with customers. Valuable employee time is wasted on multiple or incremental contacts with customers.

NPS 52

NPS Net Promoter Score Legal Compliance 52

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. It joins together phone contact centers and modern messaging. We hope Switch will make long call center phone queues a thing of the past.

Start-ups 118

Start-ups Innovation Sales NPS 118