Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Customer Relationship Management (CRM) Systems CRM systems are essential for gathering and organizing customer information at different points of contact.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

DMG Consulting

AUGUST 10, 2018

DMG defines IVAs as: specialized technology that utilizes artificial intelligence, machine learning, advanced speech technologies, and free dialogue understanding to simulate live cognitive assistance for voice, text or digital interactions via a digital persona. Legally binding digital e-Signature. Technology. How it Works.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Zendesk

FEBRUARY 27, 2021

Mapsly (Sell) plots your CRM records on the map based on their locations, which can be an address or GPS coordinates. 3CX (Support) provides integration with Zendesk via the 3CX API for CRM. Loris CX Software (Support) (Chat) uses machine learning to leverage empathy insights that make agents more human, not less.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros. Here are a few examples.

Start-ups 118

Start-ups Innovation Sales NPS 118

Qualtrics

FEBRUARY 26, 2019

On encouraging a test-and-learn culture: First of all, test-and-learn is hard. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. How can we best leverage AI/machine learning to deliver real-time insights and triggers?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37