Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

JANUARY 30, 2024

As international regulatory compliance requirements become more complex, companies are turning to CCaaS vendors for assistance in addressing them. Generative AI boosts the ability of interaction (speech and text) analytics (IA) to identify customer trends and needs, positioning companies to be more responsive.

AI 48

AI Contact Center Artificial Intelligence CRM 48

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Customer Service Life

AUGUST 26, 2019

My latest review of the updates and technologies I’ve seen over the past quarter covers a variety of areas including quality assurance and speech and text analytics, news from Zendesk and Freshworks, and some vendors to consider if emerging messaging channels are key to your customer engagement strategy in the coming months.

Technology 74

Technology Technology Text Analytics Contact Center 74

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. Key Features Its seamless integration with Salesforce allows companies to sync their customer data into their CRM data and get a holistic view of customer relationships. The surveys are customizable. Is InMoment Worth it?

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Ensure security and compliance. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Facilitates data transfer through a CRM. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results.

Education 52

Education Text Analytics CRM Social Media 52