Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. While direct-to-consumer, on-demand, and subscription services have been around for a while, consumers’ expectations have changed significantly. Security and compliance. Intelligent technology.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. And then, all that stuff centralized and now you’ve got search engine and so on. That’s not how ML works.

AI 98

AI Start-ups Legal Technology 98