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Employee Training Assessment Guide: Train Smarter to Boost ROI

ProProfs

For example, here’s what learning expert Matthew Tang says about the frequency of refresher assessments for compliance training. For example: High-risk area – Hospital setting: Infection prevention and mortality rate are directly related. If employees don’t meet compliance measures, people can die.

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Top 10 Best Healthcare Call Center Software for 2023

Hodusoft

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector. FluentStream.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Naeem Arif is a multi-award winning Entrepreneur and Management Consultant known to people as the Customer First Enabler. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Emma Donnelly – Head Of Customer Service at Redrow Homes.

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Caught in the Act of Creating a Phenomenal Experience

PeopleMetrics

When Sage Hospitality Group reopened the property under The Logan Hotel brand in 2015 , they brought Anthony along. What is so unique in today’s hospitality culture (hotels, restaurants) is that Anthony not only has an upbeat attitude, but he is also remarkably authentic. You see, Anthony has a following.