Lightico

AUGUST 1, 2021

The agent lets them know their card is simply worn out, but the customer rightfully wants access to their own money and to get a new card ASAP… But it’s not that simple. The agent first needs to verify the customer’s ID to ensure privacy and compliance. Behind this pain are digital silos and legacy processes.

E-commerce 52

E-commerce Contact Center Compliance Omnichannel 52

SurveySensum

JULY 2, 2023

Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. with dynamic themes available.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

MAY 17, 2021

Worried customers put out all sorts of questions on loans, deferred payments, investment, mortgage etc to their customer service agents. It is a high volume, high transaction marketplace with stringent regulatory and compliance requirements. Financial services companies often use Customer Relationship Management (CRM) software.

Contact Center 52

Contact Center CRM Sales Compliance 52

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program? Contact Us.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. Using our propensity models, we identify the best prospects within our own customer base that we should be cross-selling this line of business to. I love all of his books.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. Emma Donnelly – Head Of Customer Service at Redrow Homes. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118