Execs In The Know

FEBRUARY 16, 2023

From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents.

AI 52

AI Scorecard Contact Center Compliance 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. Peter Abah.

Contact Center 210

Contact Center CRM Technology Technology 210

Callminer

NOVEMBER 9, 2020

Scammers are armed with advanced technology and access to private user data obtained through illicit channels. For example, education on how to identify people that are attempting to “socially engineer” conversations to get information.” Organizations need to be prepared to effectively combat call center fraud.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140