Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

AUGUST 10, 2021

The private sector, on the other hand, demonstrates how innovation can enhance customer service and satisfaction. Solution : Implement an omnichannel customer communication platform. . Using omnichannel customer communication would generate a more friendly interaction with citizens and provide a unified customer experience. .

Government 52

Government Omnichannel Customer Service Compliance 52

Comm100

APRIL 26, 2022

Coupled with this, private sector innovation within the customer service space has grown expectations as today’s consumers enjoy fast, seamless, and convenient support wherever they are. Be everywhere your citizens are with omnichannel. With omnichannel customer service software, this becomes a breeze.

Government 94

Government CX Omnichannel Social Media 94

CommBox

OCTOBER 5, 2021

Meet Commbox – an omnichannel customer communication platform and an official partner of WhatsApp! Omnichannel customer communication solution managed from a single interface. GDPR security compliance. Commbox offers an innovative solution for customer interactions, creating a holistic customer communication experience.

AI 98

AI Sales Omnichannel Artificial Intelligence 98

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

The healthcare industry experienced immense changes in terms of digital health due to Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52