SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Callminer

AUGUST 6, 2019

Ensure security and compliance. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Finding the right VoC platform is crucial if you want to successfully improve your service. The best VoC technology should also be able to integrate seamlessly.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. SurveySparrow Surveysparrow is a complete omnichannel experience management platform.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52