Fonolo

JULY 6, 2021

This first instance of call routing in New Haven, Connecticut, allowed 21 customers to be directed with the help of a manual switchboard operator. It could also direct a caller to a technology support specialist. Call routing is essential for managing high call volumes and ensuring customer satisfaction.

Contact Center 81

Contact Center Artificial Intelligence Machine Learning Customer Satisfaction 81

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. One such technology is multi-tenant IP PBX software ! At the same time, advancements in technology are happening at a breakneck speed.

Technology 52

Technology Technology Customer Retention Entertainment 52

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. I was actually supposed to start in Connecticut, but before I started, they told me the company had moved to California to start raising VC money. I’m excited to be here.

AI 118

AI Start-ups B2B Predictive Analytics 118

1 to 1

FEBRUARY 25, 2021

Claudine Vieten, a retiree in Connecticut, found the online portal, an overall process to be a bit complicated. Each of my guests emphasized the need for more resources, coordination and technology, as the vaccine becomes available to millions more. But for the general public, it’s been a different story.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26