Fonolo

FEBRUARY 8, 2018

The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US. Its call center handles 170,000 customer service calls per month – and experiences regular spikes in call volume. Whitepaper: The Contact Center Playbook for Improving CSat.

Contact Center 65

Contact Center Customer Experience NPS Customer Satisfaction 65

Execs In The Know

MARCH 13, 2023

” Reducing Customer Effort How do you greatly improve customer satisfaction with no efficiency loss? “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. Employee engagement.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561