Execs In The Know

MARCH 13, 2023

” Reducing Customer Effort How do you greatly improve customer satisfaction with no efficiency loss? With a wide range of vehicles to choose from and 24/7 customer support, Turo is a great option for anyone in need of transportation. Be customer obsessed!” Registration opens soon!

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Fonolo

FEBRUARY 8, 2018

The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US. Its call center handles 170,000 customer service calls per month – and experiences regular spikes in call volume. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction.

Contact Center 65

Contact Center Customer Experience NPS Customer Satisfaction 65

Callminer

OCTOBER 11, 2018

This cannot be overlooked if a company hopes to have long term relationships and loyalty with their clients, and it is the most critical statistic when evaluating customer satisfaction. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561