Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

MARCH 6, 2019

The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Follow along as they provide webinars, events, and resources that will up your contact center game this year. Read on to learn about (and bookmark!) CCNG does just that. Learn more about it here.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Customer Service Life

DECEMBER 27, 2018

Meet Caylin White, Sales, Marketing, and Account Representative in Atlanta, Georgia for VIPdesk Connect. But if we’re not mindful, this way of life can cause our overall well-being to fall off track. She’s sharing her self-care wins & struggles while working remote in this episode of AvoCAREdo. More about Caylin White.

Education 95

Education Sales Customer Service Contact Center 95

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Atlanta, Georgia. Which conferences would I recommend? October 2 – 3, 2015.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Atlanta, Georgia. Which conferences would I recommend? Customer SuccessCon West 2016.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Aquire

AUGUST 2, 2021

For instance, Chatbots Magazine predicts that chatbots have the potential to automate 30 percent of the tasks done by today’s contact center staff. Decrease human error since bots are pulling standardized information instantly from a database. Help teachers focus on teaching (e.g. help with test scoring). Healthcare.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59