Service Quality Institute

APRIL 10, 2024

We arrived in Savannah, Georgia on Sunday. What is another 2-3 minutes. Another 1 -2 hours or 1-2 weeks. I am in Hilton Head this week for my 47th wedding anniversary. My wife Pat and I got married here 47 years ago. Delta took off on time twice and landed early twice. I rented a car from Budget. It took 2 hours to get a car.

Customer Service 52

Customer Service Start-ups Sales Customer Experience 52

Customer Service Life

DECEMBER 27, 2018

Meet Caylin White, Sales, Marketing, and Account Representative in Atlanta, Georgia for VIPdesk Connect. But if we’re not mindful, this way of life can cause our overall well-being to fall off track. She’s sharing her self-care wins & struggles while working remote in this episode of AvoCAREdo. More about Caylin White.

Education 98

Education Sales Customer Service Contact Center 98

Fonolo

MAY 10, 2023

3 Notable Contact Center Conferences and Events Healthcare Contact Center Times Conference, June 7-9 Atlanta, Georgia Looking to embrace a new era and elevate your contact center to new heights?

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Kerry Bodine

FEBRUARY 25, 2021

My gratitude to: Florian Vollmer of NCR in Atlanta, Georgia. But despite the time zone craziness, we always have a great time in our debates (as you can see in the image above). Taina Mäkijärvi of Nordea in Helsinki. Damian Kernahan of Proto Partners in Sydney: Margus Klaar of Brand Manual in Stockholm.

Non-Profits 71

Non-Profits CX Transformation Government Engineering 71

Beyond Philosophy

JUNE 12, 2021

22:29 We review what happened to Delta in the past couple of months when Georgia, the state where the company is based, passed voting laws that were hotly contested and they decided to come out on the issue. 27:21 We offer advice on how to choose sides when staying neutral on a contentious topic seems impossible.

Customer Experience 103

Customer Experience Management Consulting CX 103

Chip Bell

DECEMBER 15, 2020

My river house in the mountains of North Georgia just got fiber optic high speed Internet. In Internet talk, we went from 10 mpbs to over 100 and the capacity to stream TV instead of using a pricey satellite dish. But one of the older TVs needed a fire stick to interface with the Internet. We wanted a 4K, not a 1080.

Customer Service 97

Customer Service Customer Experience Innovation CX 97

Comm100

JUNE 21, 2023

School Yield Rate Admit Rate American University 22.22% 40.63% Amherst College ~45.08% 7.00% Babson College 39.19% 22.00% Barnard College 66.02% 9.00% Bates College 46.10% 13.70% Boston College 34.60% 16.66% Bowdoin College 59.28% 9.13% Brown University 67.15% 5.05% (..)

Education 52

Education AI Engineering 52

Qualtrics

JULY 3, 2019

I graduated from Georgia Tech with a Bachelor’s Degree in Aerospace Engineering. I enjoyed the courses, so decided to enroll in the Master’s CS program at Georgia Tech. He holds a Bachelors in Aerospace Engineering from Georgia Tech and is currently enrolled in the Online Master’s in Computer Science program at Georgia Tech.

Engineering 36

Engineering ML Machine Learning Technology 36

Chip Bell

AUGUST 18, 2020

Washington, and the originality of Georgia O’Keeffe. Paul, now 90 years old, is still the spiritual leader of the top company on the planet for shoes in the skateboarding world. You have customers with the cleverness of Albert Einstein, the inventiveness of Booker T. They are your hidden “Alices.”

Innovation 76

Innovation CX Customer Service Customer Experience 76

Beyond Philosophy

JUNE 27, 2020

The state of Georgia opened in April and California in June. In other words, things are bad, so some companies are willing to try something they otherwise wouldn’t be able or ready to try. Different places have different experiences. Sweden didn’t shut down; the UK did.

Customer Experience 79

Customer Experience CX 79

Chip Bell

DECEMBER 18, 2018

About the same time that I moved from Texas to Georgia, the boot dealer in Fort Worth with whom I traded went out of business. So, I called a dealer in Georgia to learn if his store had a pair of size 10, ostrich boots with a #2 toe and a walking heal in chocolate brown. But, I am getting ahead of myself.

B2C 40

B2C B2B Customer Experience Innovation 40

Zendesk

MARCH 3, 2021

One Georgia resident lamented that too many people were getting vaccinated as caregivers when their role was meal drop-offs to elderly relatives, while frontline workers, and those with disabilities or immune issues, and prison populations, continue to wait.

Compliance 95

Compliance Government Innovation 95

Chip Bell

FEBRUARY 18, 2020

One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. It is a small irritant, but one we face each time we are en-route and need to alert them to get our cat ready for checkout. Compare that small challenge with this one. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked.

Innovation 49

Innovation CX Customer Service Customer Experience 49

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. With a membership representing small, medium-size, and Fortune 500 companies, ICSA provides excellent networking and educational opportunities.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Zendesk

FEBRUARY 14, 2022

Siri, for example, means something anatomical and personal in the language of the country of Georgia. Whether human or contrived, the internet is full of hilarious examples of, and conversation about, companies and products with chatbot names that are appropriate in one place but absolutely appalling in another.

Customer Relationship 98

Customer Relationship Artificial Intelligence Social Media AI 98

Kerry Bodine

JUNE 20, 2015

Atlanta, Georgia. October 2 – 3, 2015. New York City. Customer Success Association’s Customer SuccessCon Europe. October 8, 2015. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. Event Producers. Customer Experience Summit. June 30 – July 1, 2015. Interactive Customer Experience Summit. June 28 – 30, 2015.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Customer Bliss

JANUARY 4, 2019

Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations. Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Chip Bell

OCTOBER 16, 2018

The air conditioning system broke in the little country church we attend when we have a getaway weekend to our North Georgia river house. It was a hotter than normal day, even for the normally cool mountain area. So, the church ceiling fans were turned on! It was an improvement, but clearly not the same.

Customer Service 71

Customer Service Innovation 71

Customer Bliss

MARCH 1, 2018

Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations. Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

ClientSuccess

NOVEMBER 20, 2020

February 2021 – Atlanta, Georgia. Attendees will hear from some of the leading experts in customer experience and come away with actionable strategies to implement in their own organizations. Chief Customer Officers Conference – [link].

Education 52

Education Gaming Start-ups Innovation 52

Chip Bell

FEBRUARY 19, 2019

In fact, the building housing the restaurant is the oldest standing building in Georgia. The Pirate’s House is a restaurant in the edge of Savannah, GA that started as a tavern in 1753.

Entertainment 58

Entertainment Start-ups Customer Service B2C 58

Qualtrics

APRIL 14, 2021

Originally wanting to be a neurologist, an experience during his time at the Medical College of Georgia changed his view on what was important. “I I did a rotation with a physician in southern Georgia who had been in private practice with years of experience. McGill thought healthcare would be interesting.

Healthcare 26

Healthcare Technology Technology AI 26

Qualtrics

SEPTEMBER 6, 2019

Georgia Tech. Georgia Tech College of Computing Career Fair. University of Illinois at Urbana-Champaign. Reflections Projections. University of Utah. Stem Career Fair. BYU STEM Career Fair. 9/25/2019 – 9/26/2019. UCLA Computer Science Night. 10/17/2019. University of Washington. 10/19/2019 – 10/20/2019.

Engineering 40

Engineering Sales Start-ups Technology 40

Beyond Philosophy

JULY 9, 2020

Or New York was walloped early with cases vs. Georgia, which opened up back in April. The states in the US and the various countries handled the pandemic in different ways with varying lockdown approaches. It can range from Sweden where they haven’t had a lockdown at all to the UK that did.

Customer Experience 162

Customer Experience CX Technology Technology 162

Kerry Bodine

JANUARY 13, 2016

Atlanta, Georgia. Customer SuccessCon West 2016. January 14, 2016. Berkeley, CA. CXPA’s 2016 European Insight Exchange. March 31, 2016. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. Design Management Conference Europe. May 23 – 25, 2016. Design Leadership Conference. September 25 – 27, 2016. Event Producers. CEM in Telecoms.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Customer Bliss

APRIL 16, 2019

Respecting your need for self service and being in control, Georgia Power developed an app for customers called My Power Usage. #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership.

Retail 69

Retail CX Customer Experience Customer Expectations 69

Beyond Philosophy

JUNE 25, 2020

We did the Emotional Signature research with an insurance company in Georgia. This research enables you to focus on what is most important to create a positive memory of your Customer Experience.

Net Promoter Score 188

Net Promoter Score Entertainment Customer Loyalty Healthcare 188

Zendesk

MARCH 7, 2023

Whitney: “For my undergraduate degree, I studied international affairs, history, and languages at Georgia Tech in Atlanta. In graduate school, I studied sociology and education at the University of Georgia. Can you tell us a bit about your journey in tech? Although I studied liberal arts, every class actually had a tech slant to it.

Non-Profits 52

Non-Profits Education Engineering Technology 52

Steven Van Belleghem

NOVEMBER 10, 2020

So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon. On top of that it also offers free online wellness courses.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

SugarCRM

JUNE 4, 2019

We have 53 employees, the majority of whom work in our headquarters in Atlanta, Georgia, and they are what makes Salesfusion truly special. As the former CEO of Salesfusion and new general manager of marketing automation for SugarCRM, I want to share how thrilled my team and I are to be joining the Sugar family.

Customer Experience Management 20

Customer Experience Management Customer Experience Customer Retention CX 20

Confirmit

JUNE 26, 2017

The three day event was held in Atlanta at the Georgia Tech Hotel and Convention Center and was attended by nearly 1,000 people. 2017 marked my third IIEX North America and I think this was the biggest and best one yet!

Gaming 40

Gaming Innovation 40

Zendesk

APRIL 9, 2021

In Georgia, we sent voter registration resources to 20,000 people,” said Orchingwa, noting that certain states allow people who are incarcerated to retain the right vote regardless of the crime for which they are convicted.

Non-Profits 52

Non-Profits Education Engineering Gaming 52

Lightico

MARCH 23, 2022

Check with your local state insurance department to find out which type of license is required to practice as an MGA.

Retail 52

Retail Innovation Sales Customer Service 52

Qualtrics

SEPTEMBER 12, 2019

I was at the National Collegiate Sales Competition in Georgia when I came across Qualtrics. I want to lead by working hard and giving my best effort by doing what needs to be done. What attracted you to Qualtrics in the first place? I knew someone who had done an internship here and heard so many good things.

Sales 34

Sales Start-ups Gaming 34

Customer Bliss

MARCH 28, 2017

Through Toastmaster’s International, Karen has achieved the status of Competent Toastmaster, Advanced Toastmaster Bronze and Competent Leader with Toastmasters International and served as President of the International Customer Service Association-Georgia Chapter. She currently serves as.

Customer Experience 73

Customer Experience Voice of the Customer Touchpoint Hospitality 73

ProProfs

JANUARY 18, 2013

’ I have a dream that one day on the red hills of Georgia the sons of former slaves and the sons of former slave owners will be able to sit down together at a table of brotherhood. Where did Martin Luther King Jr.

Gaming 78

Gaming Start-ups 78

ClientSuccess

JULY 29, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. What are two or three ways you’ve established (or improved) “customer success as a culture” within your organization?

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59