Chip Bell

DECEMBER 15, 2020

My river house in the mountains of North Georgia just got fiber optic high speed Internet. In Internet talk, we went from 10 mpbs to over 100 and the capacity to stream TV instead of using a pricey satellite dish. But one of the older TVs needed a fire stick to interface with the Internet. We wanted a 4K, not a 1080.

Customer Service 97

Customer Service Customer Experience Innovation CX 97

Customer Bliss

JANUARY 4, 2019

His C-Suite was receptive to the plan because they already had previous knowledge of some of the CX challenges from Alan’s initial feedback presentation. Combine strategic and operational skills to create a realistic CX plan that your team can execute. CustomerExperience #CX Click To Tweet. About Alan Dubovsky.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Beyond Philosophy

JUNE 27, 2020

The state of Georgia opened in April and California in June. The post E141 – Grasp The Opportunity The pandemic Brings To Unlock Growth Subtitle: Reimagining Your Customer Experience in Time of Change appeared first on CX Consulting. Different places have different experiences. Sweden didn’t shut down; the UK did.

Customer Experience 79

Customer Experience CX 79

Chip Bell

AUGUST 18, 2020

Washington, and the originality of Georgia O’Keeffe. Paul, now 90 years old, is still the spiritual leader of the top company on the planet for shoes in the skateboarding world. You have customers with the cleverness of Albert Einstein, the inventiveness of Booker T. They are your hidden “Alices.”

Innovation 76

Innovation CX Customer Service Customer Experience 76

Beyond Philosophy

JULY 9, 2020

Or New York was walloped early with cases vs. Georgia, which opened up back in April. The post What A Face Mask Can Do for Customer Segmentation appeared first on CX Consulting. The states in the US and the various countries handled the pandemic in different ways with varying lockdown approaches.

Customer Experience 162

Customer Experience CX Technology Technology 162

Customer Bliss

MARCH 1, 2018

CX Click To Tweet. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations. Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University. About Alan Dubovsky.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Chip Bell

FEBRUARY 18, 2020

One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. It is a small irritant, but one we face each time we are en-route and need to alert them to get our cat ready for checkout. Compare that small challenge with this one. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked.

Innovation 49

Innovation CX Customer Service Customer Experience 49

Customer Bliss

APRIL 16, 2019

#CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. Respecting your need for self service and being in control, Georgia Power developed an app for customers called My Power Usage.

Retail 69

Retail CX Customer Experience Customer Expectations 69

Beyond Philosophy

JUNE 25, 2020

We did the Emotional Signature research with an insurance company in Georgia. The post 5 Surprising Rules to Live By When Managing Customer Memories appeared first on CX Consulting. This research enables you to focus on what is most important to create a positive memory of your Customer Experience.

Net Promoter Score 189

Net Promoter Score Entertainment Customer Loyalty Healthcare 189

SugarCRM

JUNE 4, 2019

We have 53 employees, the majority of whom work in our headquarters in Atlanta, Georgia, and they are what makes Salesfusion truly special. As the former CEO of Salesfusion and new general manager of marketing automation for SugarCRM, I want to share how thrilled my team and I are to be joining the Sugar family.

Customer Experience Management 20

Customer Experience Management Customer Experience Customer Retention CX 20

Chip Bell

MARCH 5, 2019

His younger brother was the Georgia Writers Hall of Fame author, Raymond Andrews. He would later study art on a fellowship at the famed Chicago Institute of Art. His art hangs in many renowned museums around the world, including the Metropolitan Museum of Art in New York City. Andrews won the James Baldwin Award for his book Apalachee Red.

Sports 45

Sports Manufacturing Education Customer Expectations 45