Chip Bell

DECEMBER 18, 2018

About the same time that I moved from Texas to Georgia, the boot dealer in Fort Worth with whom I traded went out of business. So, I called a dealer in Georgia to learn if his store had a pair of size 10, ostrich boots with a #2 toe and a walking heal in chocolate brown. But, I am getting ahead of myself.

B2C 40

B2C B2B Customer Experience Innovation 40

Chip Bell

FEBRUARY 18, 2020

One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. It is a small irritant, but one we face each time we are en-route and need to alert them to get our cat ready for checkout. Compare that small challenge with this one. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked.

Innovation 49

Innovation CX Customer Service Customer Experience 49

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. Check with your local state insurance department to find out which type of license is required to practice as an MGA. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Chip Bell

OCTOBER 16, 2018

The air conditioning system broke in the little country church we attend when we have a getaway weekend to our North Georgia river house. It was a hotter than normal day, even for the normally cool mountain area. So, the church ceiling fans were turned on! It was an improvement, but clearly not the same.

Customer Service 71

Customer Service Innovation 71

Chip Bell

FEBRUARY 19, 2019

In fact, the building housing the restaurant is the oldest standing building in Georgia. The Pirate’s House is a restaurant in the edge of Savannah, GA that started as a tavern in 1753.

Entertainment 58

Entertainment Start-ups Customer Service B2C 58

Confirmit

JUNE 26, 2017

The three day event was held in Atlanta at the Georgia Tech Hotel and Convention Center and was attended by nearly 1,000 people. The speaker line-up was impressive, including a wide variety of new and old speakers introducing the audience to exciting ideas and innovations that are driving the future of research.

Gaming 40

Gaming Innovation 40

ClientSuccess

JULY 29, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. Did we not innovate quickly enough? What are two or three ways you’ve established (or improved) “customer success as a culture” within your organization?

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

InteractionMetrics

JUNE 6, 2023

In Georgia, offenders are eleven times more likely to be sentenced to death if the victim is white than black. Encourage your staff to find new, innovative ways to add small ‘extras’ that unequivocally show customers they care. In the United States, the victim’s race is the greatest predictor of who receives the death penalty.

Customer Service 52

Customer Service Sports Customer Experience Innovation 52

Chip Bell

MARCH 5, 2019

His younger brother was the Georgia Writers Hall of Fame author, Raymond Andrews. He would later study art on a fellowship at the famed Chicago Institute of Art. His art hangs in many renowned museums around the world, including the Metropolitan Museum of Art in New York City. Andrews won the James Baldwin Award for his book Apalachee Red.

Sports 45

Sports Manufacturing Education Customer Expectations 45