Contact Center Healthcare Machine Learning ML 
Uniphore
JANUARY 25, 2022
We’ve seen big tech like Apple, Amazon and Microsoft enter the healthcare market , even becoming worthy competitors to major healthcare players. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. Conversational AI Expands Beyond the Contact Center.
Ameyo Callversations
AUGUST 24, 2022
Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Increased Use of AI in Contact Centers.
Comm100
DECEMBER 16, 2019
Customer-facing chatbots aren’t the only way to use AI in the contact center. and clearly defines key related terms like decision trees, natural language processing (NLP), machine learning (ML), and sentiment analysis. We predict 2020 will see even more interest and adoption of bots!
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