DMG Consulting

MARCH 1, 2019

percent compared to the first half of 2017, and excellent for the contact center segment, which grew by 24.2 However, a significantly larger increase was experienced in the contact center WFO segment. Contact center WFO revenue grew substantially, from $695 million in the first half of 2017 to $863.6

AI 84

AI Artificial Intelligence Contact Center Machine Learning 84

VOZIQ

JULY 18, 2022

An in-depth understanding of customer pain points and expectations at the individual customer level lies at the center of an optimal retention strategy. Use contact center agent notes to analyze the questions and issues customers are voicing throughout their lifecycle. Treat customer retention as the North Star metric.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

An in-depth understanding of customer pain points and expectations at the individual customer level lies at the center of an optimal retention strategy. Use contact center agent notes to analyze the questions and issues customers are voicing throughout their lifecycle. Treat customer retention as the North Star metric.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. This raw intelligence is turned into actionable business prescriptions through VOZIQ’s Operationalization Suite that consists of Contact Center Agent Guidance application and pre-built retention dashboards.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. This raw intelligence is turned into actionable business prescriptions through VOZIQ’s Operationalization Suite that consists of Contact Center Agent Guidance application and pre-built retention dashboards.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Analyzing this feedback using powerful text analytics , they discovered important insights.

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

MARCH 6, 2019

It’s simply impossible to personalize every single touchpoint, for every customer. But now, the technology exists to apply text analytics and machine learning to make sense of all that X-Data in those conversations. Prioritizing like never before. The good news is that customers don’t even expect that.

CX 24

CX Customer Experience Social Media Text Analytics 24