Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

MARCH 2, 2022

This way, you can communicate with your customers from the widget, which is much faster and more efficient than other channels out there. Omnichannel communication tools like CommBox help you build fully customizable chatbots that have all these capabilities. . You can also expand your search by conducting social listening.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

The most important thing is to fully understand the customer journey and apply your strategy across every stage. You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Practice social listening.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 8, 2021

Customer feedback can come in handy for this. If you don’t know what your customers want, just ask them. Check out 27 ideas to grab your customers’ attention. via a customer experience platform) or using them in marketing campaigns (e.g. via your CRM). Need to improve conversions? A whole other story.

Retail 98

Retail Start-ups Social Listening Sales 98

Aquire

OCTOBER 5, 2021

Additionally, make sure your contact center is well-staffed and has the customer service processes and technology to field requests efficiently. That’s the bare minimum your customers expect from you. The Ultimate Guide to Customer Support. Be omnichannel. The other element is actual customer feedback.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105