SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SugarCRM

JULY 7, 2022

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Technology can quickly capture, analyze and draw valuable insights from many data points.

Technology 55

Technology Technology Data Entry ML 55

Fonolo

FEBRUARY 14, 2023

Most marketing CRM software has these capabilities, so it makes sense to harness their power for your contact center. Customer interactions Automated customer interactions are exactly what they sound like. CRM integration The more background information an agent has on a customer, the more effective their support will be.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. You will not only need it to make various outgoing calls to your suppliers, business partners, and customers but also to receive incoming calls.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

SugarCRM

FEBRUARY 28, 2023

Such solutions heavily rely on customer relationship management (CRM) software in the business space. But with great volumes of data, there appears a new issue: data accuracy. Recent studies have shown that CRM data accuracy diminishes yearly by approximately 30%.

AI 26

AI Data Entry CX CRM 26

SugarCRM

OCTOBER 8, 2019

Your business can grow without marketing but will die without Customer Relationship Management (CRM) software. Exceptional customer experience is the key to cultivating customers for life and successful business growth. Customer Relationship Management (CRM) Software.

CRM 20

CRM Data Entry Customer Experience Customer Relationship Management 20

Hodusoft

DECEMBER 28, 2022

By implementing call center management, organizations can accurately measure, monitor, and optimize their performance. New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52