Bill Quiseng

MAY 8, 2017

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

Fonolo

MAY 23, 2023

Create a Winning Customer Service Strategy in 6 Steps Hyper-Personalized Customer Experience A hyper-personalized customer experience is all about going the extra mile to truly understand and cater to each customer’s unique preferences and needs.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

ECXO

JULY 26, 2023

Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. By analyzing real-time data, organizations can identify buying patterns, predict churn, and optimise their marketing strategies. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

ClearAction

JULY 23, 2023

All this, in addition to customer success and customer service organizations who strive to strengthen customers’ post-purchase experience, loyalty, and lifetime value. Your CRM (customer relationship management) system is typically used by all of these parties. Build from these strengths.

Government 62

Government B2B CXM Customer Experience 62

Zendesk

SEPTEMBER 5, 2023

The software integrates with customer relationship management (CRM) platforms so agents always have access to relevant customer data. Switching to a new system will change how your team monitors channels, manages tickets, and collaborates on tasks.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SurveySensum

JANUARY 26, 2022

Always remember, a happy, educated, and engaged workforce means better productivity which in turn means better CX delivery. We live at a time when consumers are intrigued and interested in what your brand stands for, and customers even purchase from brands depending upon the values the particular brand endorses.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59