SugarCRM

DECEMBER 18, 2020

While many businesses fall short with a lackluster onboarding program, many more are using technology solutions like CRM to help them both implement and monitor the initiatives. When put to work as an extension of CRM’s core functionality, a workflow or campaign centered around the new customer experience is a true game changer.

CRM 49

CRM Invoicing Touchpoint Finance 49

Lightico

MARCH 24, 2022

The insurance industry is constantly changing, and in order to keep up with the competition, agencies need to invest in the best software possible. These software programs are designed to help agencies improve customer retention and customer service while also reaching potential clients to help grow the business. Applied Epic.

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

SugarCRM

OCTOBER 15, 2021

With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. Customers have power, and companies have started to see the value of offering them a great experience. Bring AI to the Table.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SugarCRM

DECEMBER 9, 2022

Technology is changing the way businesses provide customer service, while customers change the rules of engagement. According to Gartner , 80% of B2B sales interactions between suppliers and buyers will occur in digital channels by 2025, while 85% of customer service interactions will start with self-service by 2025.

CX 26

CX Invoicing CRM B2B 26

SugarCRM

DECEMBER 15, 2022

If your company can understand how consumers make their way through your Loyalty Loop, you can begin to create different MOIs that can lead to MOCs over and over again—aka creating a spiral or loop of customer loyalty and trust. To start building better customer relationships, you’ll have to understand what your loyalty loop drivers are.

Customer Experience 26

Customer Experience Invoicing CX Start-ups 26

SugarCRM

DECEMBER 15, 2022

If your company can understand how consumers make their way through your Loyalty Loop, you can begin to create different MOIs that can lead to MOCs over and over again—aka creating a spiral or loop of customer loyalty and trust. To start building better customer relationships, you’ll have to understand what your loyalty loop drivers are.

Customer Experience 26

Customer Experience Invoicing CX Start-ups 26

SugarCRM

NOVEMBER 21, 2023

How aligned are your CRM and ERP systems? Ensuring your front and back offices are aligned and flawlessly working together is a solid way to eliminate some of the biggest headaches companies today have, such as a lack of transparency, up-to-date information and data, and operational bottlenecks. We have some news for you.

CRM 26

CRM Invoicing Finance Customer Relationship Management 26