The road to customer centricity – where to begin?
ECXO
MAY 11, 2023
They know that CX maturity is not an end game. But, as we discussed in a recent post, there is still work to do in Europe to improve CX maturity and transition to customer-centric models. Train and empower employees – provide training and resources that enable employees to deliver your brand of CX as your business matures.
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