Hodusoft

JUNE 17, 2021

The data sources include approved user reviews, public data sources, and data from technology vendors. . Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording. Very reliable software.” – Adetayo C, From Gambling and Casino industry.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

Intercom, Inc.

JANUARY 14, 2021

A CRM for Product. How to use technology to create something. But the consulting experience was interesting because I realized that technology is just one part of it – to have a big impact and to build something that’s going to touch many people or solve something important, I need to understand the world and the business side.

Engineering 225

Engineering Start-ups E-commerce Sales 225

ClearAction

AUGUST 22, 2020

You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Consider the customer data residing in survey reports, complaint logs, service and sales call reports , CRM databases, win-loss analyses, the Internet, and so forth.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77