Intercom

AUGUST 23, 2022

That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition. While a 1% increase in acquisition might boost your bottom line by about 3% , a 1% decrease in churn can boost it by 7% !

Customer Retention 105

Customer Retention Customer Acquisition Touchpoint Education 105

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Why should any strategy be out of sync with customers’ well-being?

CX 62

CX Non-Profits Data Mining Start-ups 62

Totango

NOVEMBER 7, 2019

In a customer-centered economy, where a lot of revenue growth occurs within the established customer base, churn is a big problem. Customers grow more valuable over time, so you must keep them happy and interested in renewing. When this happens, you’ll need to salvage the relationship, fast.

Net Promoter Score 84

Net Promoter Score NPS Customer Acquisition Start-ups 84

Zendesk

DECEMBER 1, 2021

Perhaps your customer learned about your company through a social media post, an advertisement, or a reference from a friend. The next step for these potential customers is to consider a purchase. That valuable data can be used to inform future marketing efforts as well as fine-tune the customer experience. Consideration.

CRM 52

CRM Social Media Customer Acquisition Customer Loyalty 52

SurveySensum

SEPTEMBER 5, 2023

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. It is a lot, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

PeopleMetrics

NOVEMBER 1, 2022

What is customer experience in banking? Customer experience encompasses all of the touchpoints a business has with a customer that form the customer’s overall impression and feelings towards that business. Customers enjoy sharing their opinions about a variety of topics these days, banking included.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118