VOZIQ

AUGUST 13, 2023

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Based on surveys and interviews with more than 100,000 respondents, it becomes clear that fans have the highest customer value and therefore contribute significantly to the economic success of a company.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management VOC 84

ClearAction

DECEMBER 5, 2023

With customer-alignment at the origin of designs, launches are much more successful. Apply this to every product upgrade, new product, new market, new business model (pricing, warranty, financing, discount policy, etc.), Why should any strategy be out of sync with customers’ well-being? alliance, and merger.

CX 62

CX Non-Profits Data Mining Start-ups 62

PeopleMetrics

NOVEMBER 1, 2022

What is customer experience in banking? Customer experience encompasses all of the touchpoints a business has with a customer that form the customer’s overall impression and feelings towards that business. Customers enjoy sharing their opinions about a variety of topics these days, banking included.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Intercom

FEBRUARY 15, 2023

“Customer satisfaction (CSAT) is a measurement that reveals how happy your customers are with your business: from your product or service to the experience you provide throughout the customer journey” Because customer happiness should be at the center of every business, customer satisfaction is an important metric to monitor.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

MAY 19, 2023

And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. A high NPS score in banking indicates a stronger customer relationship, more referrals, and, therefore, greater growth. Show customers that their opinions matter and that their feedback leads to change.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is. In This Article: What is omnichannel marketing customer experience?

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83