Remove Customer Acquisition Remove Education Remove Hospitality Remove Innovation
article thumbnail

Startup Founders Weigh In on CX Innovation in a COVID-19 Era

1 to 1

The COVID-19 effect Prior to the pandemic, Zak Normandin, founder and CEO of Iris Nova, the parent company of organic beverage brand Dirty Lemon , had a bustling wholesale business selling to hospitality and food services companies—many of which are now struggling to stay open. COVID has forced me to regroup and refocus.”.

article thumbnail

Andrew Chen on finding the “fresh powder” in growth

Intercom, Inc.

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. What educational void is the team trying to fill with these programs?

Start-ups 224