C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? However, it is now well documented that it is easier to increase sales amongst your current customers than it is to go out and attract news customers to buy. In other words, it is twice as profitable to retain a customer than to acquire a new one.

Innovation 48

Innovation Manufacturing Start-ups Customer Acquisition 48

ClearAction

AUGUST 22, 2020

You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Proven winners both during and after a down cycle are those that embrace a slowdown as an opportunity to strengthen innovation and business processes. Voice-of-Customer Almost-Free. Customer Engagement.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Customer Bliss

JANUARY 19, 2016

Proactive experience reliability & innovation (Competency 4) builds out your “Revenue Erosion Early Warning System.”. It enables leaders to know before customers tell you – if your operation is reliable (or unreliable) at key customer touchpoints. Build a Customer Experience Development (CXD) Process. Conclusion.

Touchpoint 44

Touchpoint Manufacturing Customer Acquisition Innovation 44

Customer Bliss

JANUARY 19, 2016

Proactive experience reliability & innovation (Competency 4) builds out your “Revenue Erosion Early Warning System.”. It enables leaders to know before customers tell you – if your operation is reliable (or unreliable) at key customer touchpoints. Build a Customer Experience Development (CXD) Process. Conclusion.

Touchpoint 40

Touchpoint Manufacturing Customer Acquisition Innovation 40

Customer Bliss

JANUARY 19, 2016

Proactive experience reliability & innovation (Competency 4) builds out your “Revenue Erosion Early Warning System.”. It enables leaders to know before customers tell you – if your operation is reliable (or unreliable) at key customer touchpoints. Build a Customer Experience Development (CXD) Process. Conclusion.

Touchpoint 40

Touchpoint Manufacturing Customer Acquisition Innovation 40

MattsenKumar

JUNE 3, 2021

The electronic industry is fast-paced, and constant innovation is regularly coaxing people to charge phones and other devices. Often these products are sent back to the manufacturer, where they use the good working parts. The decreasing reliance on parlor is likely to benefit both the end-users and manufacturers.

E-commerce 52

E-commerce Retail Non-Profits Government 52

ClearAction

MAY 29, 2016

Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention. Voice-of-the-customer programs (Net Promoter surveys, customer advisory boards, user groups, etc.) Value creation occurs through Engineering, Manufacturing, and/or Operations.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67