Beyond Philosophy

JANUARY 26, 2015

We are making sure our government integrates intelligence to combat cyber threats, just as we have done to combat terrorism. If they have the need to legislate, then lags in notifying Customers must have happened so many times they feel the need to put it in law! This is a law for the “non-Customer centric” organizations.

CEM 102

CEM Customer-Centric Organization Government Customer Satisfaction 102

Beyond Philosophy

JULY 24, 2019

Several years ago, Facebook was slapped on the wrist by the government , who said Facebook needed to protect the privacy of their users. Facebook engaged in an agreement with the government that said, “OK, we will protect people’s privacy.” Moreover, this latest FTC fine was a follow-up fine from a previous violation.

Non-Profits 139

Non-Profits Government Machine Learning AI 139

Qualtrics

NOVEMBER 16, 2021

This allowed bolttech to understand the how and why behind customer behaviors, enabling the company to make targeted improvements to its CX that are proven to improve business outcomes. With real-time access to customer feedback, our team can immediately close the loop with customers. Drive accountability and action.

Customer Experience 26

Customer Experience Close the Loop Scorecard Customer-Centric Organization 26

Qualtrics

SEPTEMBER 17, 2019

When you look at customer-centric organizations , what sets them apart is that they have processes and systems wrapped around the customer.”. And to achieve that in an organization requires a huge culture change – and that’s the hard part. Taking CX to the masses.

CX 35

CX NPS Touchpoint Start-ups 35

Shep Hyken

OCTOBER 10, 2022

7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat. Even if it won’t make the customer happy, you have at least considered the impact.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11

Zendesk

APRIL 12, 2021

A culture centered on customers will inherently be more flexible than one that isn’t, because evolving to suit buyers’ changing expectations is necessary for a customer-centric organization. “If You’ll often find this culture in the military, government, and banking industries.

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

PeopleMetrics

OCTOBER 25, 2017

Tuned in, you start to see themes and trends in customer feedback and identify the main root causes behind your customers’ pain points. Great CEM programs necessitate a governance structure that makes it easy to draw insights directly from your employees. Your last customer’s experience could be their last.

CEM 122

CEM Customer Experience VOC Scorecard 122