CommBox

MARCH 2, 2022

While you should expect to receive comments from dissatisfied people, you need to have more glowing reviews about your service. This way, you can know that your support aligns with what your customers expect it to be. Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

SurveySensum

DECEMBER 21, 2023

But have you ever thought about why negative reviews happen on social media? Well, negative social media reviews happen for different reasons. Sometimes, it’s because customers expect something but get something else. Let’s uncover the best strategies to avoid negative feedback on social media!

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

OCTOBER 18, 2022

In today’s competitive landscape, companies need to connect with their audience if they want to stand out from the crowd, retain customers, and build loyalty. In the Zendesk Customer Experience Trends Report 2022 , 60 percent of companies stated that succeeding at wowing customers has improved their customer retention.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Aquire

OCTOBER 5, 2021

Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. At the same time, they want increasingly more personalized experiences and innovative support. How do you meet these evolving customer expectations? What is digital customer service? WHITEPAPER. .

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

NOVEMBER 22, 2021

Social media = key component of digital customer service. With social media so central to modern life, businesses need to prioritize how their brands are perceived on these platforms. Sixty-three percent of customers expect companies to respond on social media, and 59 percent say social media has made customer service better.

Social Media 98

Social Media Customer Service Social Listening Start-ups 98

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Shep Hyken

JANUARY 14, 2022

He shares why a neutral experience is just as bad as a negative experience and what can turn a neutral customer experience into an amazing one. Think about your most recent customer experience. It’s this personalization that turns a neutral customer experience into an amazing one.

VOC 65

VOC Engineering Social Listening Technology 65